Francis John Chua

With over two decades of experience, Francis is a seasoned marketing leader who has built a reputation for delivering impactful growth and brand transformation. He began his career managing some of the world’s most iconic brands including Coca-Cola, Globe and Unilever where he honed his expertise in marketing communications and consumer engagement. Today, as the SAVP and Business Head of 2GO Travel, Francis brings strategic vision and hands-on leadership to the forefront, steering business innovation and organizational success. Known for his passion, precision, and performance-driven mindset, he continues to shape powerful campaigns that move markets and elevate brand impact.

2024 Speakers and Facilitators

Ron Salamanque

Lead, Customer Experience

GoTyme Bank

Carlo Pagulayan

Asst. Director, Business Consulting

Globe Business | Globe Telecom, Inc.

Gabrielle (Gaille) Syquia

Co-Founder and President

Customer Experience Society of the Philippines

Secretary Ivan John Uy

Former Secretary

Department of Information and Communications Technology

Lucien Dy Tioco

EVP

Philstar Media Group

Francis John Chua

SAVP and Business Unit Head

2GO Group, Inc.

Mark Anthony Munsayac

Head of Customer Experience

Philippine Airlines

Agnes Moulic

SVP and Head, Products and Operations Marketing

UnionBank of the Philippines

Erville Magtubo

VP and Head - Customer Care Group

MERALCO

Rami Chahwan

COO

PICKUP COFFEE

Anthony Guanzon

CMO

Malayan Insurance

Chad Sotelo

CMO

Filinvest Development Corporation

Patricia Tan

CMO

Security Bank Corporation

Mia Bulatao

CEO

PICK.A.ROO

Ley Tapang-Garcia

VP and Head of Customer Experience and Analytics

PLDT Global Corporation