Mia Bulatao

Mia is a seasoned leader in e-commerce, digital transformation, and customer-centric marketing, with a proven track record of driving business growth across multiple industries. Currently, she is the CEO of Megaworld’s Agile Digital Ventures, Inc., where she is leading Pick.A.Roo’s brand revitalization and pioneering innovative strategies to disrupt the e-commerce landscape.

Prior to this, she served as Chief Operating Officer at Great Deals E-Commerce Corp., overseeing large-scale automation, process improvement, and strategic initiatives that optimized operations and expanded market reach. She also spent years as President and CEO of QuadX Inc., where she transformed the company into a competitive player in digital logistics, scaling market share from 3% to 21% and significantly reducing operational inefficiencies.

With executive experience spanning telecom, retail banking, broadcasting, and logistics, she has held key leadership positions at Smart Communications, LBC Express, Wi-Tribe of Qatar Telecoms, ABS-CBN, BDO, and PLDT. Her expertise lies in bridging the gap between strategy and execution—translating big ideas into actionable, measurable initiatives that drive impact.

Beyond her corporate career, she is passionate about innovation, process improvement, and customer experience. She is also a yoga enthusiast, a dedicated mother, a believer in shared energy and self-love, and an advocate for social entrepreneurship.

2024 Speakers and Facilitators

Ivan John Uy

Secretary

Former Secretary, Department of Information and Communications Technology and Chairman, Commission on Information and Communications Technology

Lucien Dy Tioco

EVP

Philstar Media Group

Francis John Chua

SAVP and Business Unit Head

2GO Group, Inc.

Mark Anthony Munsayac

Head of Customer Experience

Philippine Airlines

Agnes Moulic

VP and Head, Products and Operations Marketing

UnionBank of the Philippines

Erville Magtubo

VP and Head - Customer Care Group

MERALCO

Rami Chahwan

COO

PICKUP COFFEE

Anthony Guanzon

CMO

Malayan Insurance

Chad Sotelo

CMO

Robinsons Land Corporation

Patricia Tan

CMO

Security Bank Corporation

Mia Bulatao

CEO

PICK.A.ROO

Lionel Gacad

CXO

GoTyme Bank

Ley Tapang-Garcia

VP and Head of Customer Experience and Analytics

PLDT Global Corporation